User Privacy Policy
Welcome to Erabet. This Privacy Policy explains how we collect, use, store, and protect the personal and technical information you provide when you register, deposit, play, or otherwise interact with our casino and sports betting services. We respect your privacy and aim to be clear about what data we process and why.
Types of data we collect
We collect information needed to provide and secure your account, process payments, and operate our services. This includes:
Personal data
- Name, date of birth, email address, phone number and other contact details you provide when registering or verifying your account.
- Identity and verification documents when required for account checks, refunds, or withdrawal processing.
Technical data
- Device and browser information, IP address, log files, and location data necessary to improve service delivery and detect fraud.
Transactional data
- Deposits, withdrawals, bet history, game activity, and payment method information (including fiat and cryptocurrency transaction details) to manage your account and comply with security checks.
How we use your information
We use your data to:
- Create and manage your account, verify identity, and process payments.
- Deliver the services you request, including placing bets, awarding winnings, and providing customer support.
- Monitor activity for fraud, security, and compliance with our terms and applicable rules.
- Communicate relevant account and service information, such as updates, transactional messages, and required notices.
Data protection practices
We implement administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to staff and service providers who need it to perform their duties. While we aim to keep data secure, no system is completely invulnerable; we encourage strong account passwords and secure handling of credentials.
Cookies and tracking technologies
We use cookies and similar technologies to provide core site functionality, remember preferences, analyse site usage, and personalise content. Some tools are essential for the service to operate, while others support analytics or advertising. You can manage cookie settings through your browser, and we provide controls where possible on our site.
User rights
You have rights over your personal information, including the right to access, correct, object to processing, and request deletion where applicable. To exercise these rights we will ask you to verify your identity to protect your account and personal data.
Access, correction and deletion
If you need to view, update or remove information from your account, contact our support team. We will consider your request and respond in line with operational requirements and necessary security checks. Some data may be retained for legitimate business or legal reasons even after account closure.
Information sharing and third parties
We share data with trusted third parties who provide services such as payment processing, identity verification, fraud prevention, hosting, and analytics. These partners process data only on our instructions. We do not sell your personal information.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be communicated via the site or account messages. For questions or requests, contact us at [email protected].
Occasionally you may see our brand written as Era Bet on certain pages; both names refer to the same service covered by this policy.