Contact our team
We’re here to help with account questions, payments, technical issues, or general feedback. Our support team can guide you through deposits, withdrawals, verification steps, promotions, and site navigation. For a fast response use live chat or email for detailed enquiries. If you prefer phone support or need help with affiliate or payments matters, use the contact table below to reach the right department directly. Our FAQ and help centre also cover common tasks.
| Department | Contact |
|---|---|
| Customer Support | [email protected], +1 415 732 2048 (live chat available, email reply within 2 hours) |
| General Enquiries | [email protected] (company and account queries; expect reply within 24 hours) |
| Affiliate Enquiries | [email protected] (partner programme and tracking; account manager response within 48 hours) |
| Working Hours | 24/7 (phone and live chat; email responses during business hours) |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please email [email protected] with a clear subject line and your up-to-date contact details, plus account ID where applicable. Attach copies of any supporting documents to avoid delays and speed up handling.
Contact Form
Response Time
At Erabet we aim to respond quickly to all support requests. Most inquiries are answered within one business day; more complex cases, such as account verification or payment disputes, may take longer depending on their nature and required checks. If you need urgent help, contact live chat or email and Era Bet will prioritise time-sensitive issues where possible.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Please share what worked, what didn’t, and any features you’d like to see, every message is reviewed carefully by our team and helps shape updates, fixes, and new features. Your input directly improves the service and user experience for everyone, so don’t hesitate to get in touch.